Business process automation
Services · automation · CRM · APIs · AI
I automate repetitive tasks: requests, notifications, reports, documents, and data exchange between services. Start with one process that currently takes time away from you or your team.
I build solutions connecting websites, CRM, Telegram, email, spreadsheets, and external APIs. The system performs agreed actions, keeps an operation history, and reports failures.
When automation helps
- Manual data transfersRequests, products, or statuses are copied between a website, spreadsheets, and CRM.
- Lost requestsMessages arrive through several channels without a clear owner or next action.
- Repetitive workTeams repeatedly compile reports, send notifications, and prepare documents.
- Hidden failuresIt is difficult to tell whether data updated, why a task stopped, or who should resume it.
What can be automated
Requests and CRM
Receive requests from websites, email, and Telegram; validate data, create records, assign owners, and update statuses. Request intake and processing.
Sales team workflows
Reminders for overdue tasks, record completeness checks, customer history, and next-action suggestions.
Excel, CSV, and reports
Import, validate, and export data. Compile scheduled reports and send them to the responsible people.
Documents and PDFs
Upload and recognize files, link them to requests, generate documents from templates, and manage access.
Products and marketplaces
Prepare titles, descriptions, and attributes; process images, validate fields, and update prices and stock.
APIs, notifications, and AI
Exchange data between services, send Telegram / email alerts, classify requests, extract information, and draft responses.
Implementation stages
Review the current process
Identify manual steps, participants, data sources, failure points, and the required outcome.
Choose the first module
Select a small area with clear value: less manual work, faster processing, or fewer errors.
Design the rules
Define statuses, roles, integrations, notifications, and failure handling. Agree on scope and pricing.
Build the solution
Implement the backend, integrations, interface, and background tasks for the agreed workflow.
Check real-world data
Test duplicate and incomplete records, API failures, delays, and repeated operations.
Launch and extend
Provide operating instructions. Further workflows and integrations can be added incrementally.
Reliability and control
- Background tasksLong-running file, API, and AI operations run through queues, with processing status visible to the user.
- Errors and retriesRecord outcomes, account for API limits, and notify a person when intervention is required.
- Roles and permissionsRestrict critical actions by authorization. Keep keys and tokens outside public code.
- Outcome verificationCheck that data arrived, a document was created, or a request was assigned. Sending a command alone is insufficient.
I select Laravel/PHP, MySQL or PostgreSQL, Redis, queues, scheduling, REST APIs, and the Telegram Bot API to suit the task. For AI workflows, I integrate LLMs and RAG where they help process text or retrieve information.
Automation service pricing
Prices are starting points for individual services. Final pricing depends on data volume, integration count, and workflow complexity, and is agreed before development.
| Service | Price |
|---|---|
| Telegram / email notification automation | from $40 |
| Excel / CSV automation | from $50 |
| Report automation | from $60 |
| Request processing automation | from $60 |
| Document and PDF automation | from $75 |
| Product listing automation | from $90 |
| API service integration | from $100 |
| Data synchronization between systems | from $100 |
| Sales team workflow automation | from $125 |
| CRM automation | from $150 |
| AI business process automation | from $200 |
| End-to-end automation system development | from $400 |
Frequently asked questions
Can I automate just one small task?
Yes. Start with notifications, one spreadsheet import, one report, or sending requests to CRM. Add further workflows after verifying the outcome.
Do I need to replace my CRM or website?
Not always. I first check the APIs, webhooks, and import/export capabilities of your existing systems. If they are insufficient, we discuss another integration method or a separate module.
What do you need to estimate the cost?
Describe the process, participating services, data volume, and desired result. Sample spreadsheets, documents, and a description of manual steps help define the first stage and its price.
What happens when an external service fails?
I design operation logs, alerts, and safe retries where possible. Ambiguous cases go to a person; repeating an operation should not create duplicate records.
Can AI help process support requests?
Yes: classification, data extraction, search, and response drafting. Status, authorization, and outcomes need separate checks. The Bybit support case illustrates why this matters.
Discuss your automation task
Describe how your process works today, where time is lost, and the outcome you need. I can help identify the first area to automate and define the scope.
Related case studies and reading
WordPress → amoCRM + Telegram: lead automationExplore the project problem, solution and limitations.
CRM for book e-commerce and marketplacesExplore the project problem, solution and limitations.
Book conveyorHow book processing and data preparation pipelines work.
Radar Leads: monitoring lost leadsExplore the project problem, solution and limitations.
Discuss your project
If you have a project involving Python, Laravel, Node.js, CRM, Telegram, AI/RAG, API integrations, automation or TON/GRAM logic, send me a short description of what you need.
You can simply explain what exists now, what is not working, what outcome you expect and which services are already involved.